Cancellation & Refund Policy

Every order at The Happy Loaf is baked fresh, just for you, and paid in full when you order. Our sourdough begins fermenting up to two days before your pickup or delivery, so we plan carefully around each order. Here's how cancellations work:

Before we confirm your order

If we can't fit your requested date, your card authorization is released and you won't be charged. Cash App and Zelle payments are refunded in full.

Cancellations 48 hours or more before your pickup or delivery time

You'll receive a full refund.

Cancellations less than 48 hours before your pickup or delivery time

If preparation has not started, you'll receive a full refund. If your order is already in progress, you'll receive a 50% refund, since ingredients and time have already gone into it.

Rescheduling

Need a different day? Let us know at least 48 hours ahead and we'll do our best to move your order to another available date at no charge. Rescheduling with less notice depends on availability and whether baking has begun.

Missed pickups and deliveries

If an order isn't picked up during your scheduled appointment and we can't reach you, we'll hold it until the end of that day. Because everything is fresh and made without preservatives, orders not collected by then are forfeited and are non-refundable. For deliveries, please make sure someone is available or let us know if we can leave your order at the door.

If we need to cancel

If we ever have to cancel your order for any reason (illness, emergency, or severe weather), you'll receive a full refund or the option to reschedule.

Quality concerns

We want every bite to make you smile. If something isn't right with your order, please contact us within 24 hours of receiving it with a photo, and we'll make it right with a replacement or refund.

Refund timing

Card, Apple Pay, and Google Pay refunds are returned to the original payment method and usually appear within 5–10 business days. Cash App and Zelle payments are refunded through the same app.

To cancel or reschedule, use the link in your confirmation email or contact us through our website.